Customer story: Douglas Court Shopping Centre, Ireland
IP cameras cut slip and fall claims
Additional benefits include cutting theft, improving customer service and protecting their investment in surveillance infrastructure
Douglas Court Shopping Centre is one of Cork’s premier shopping centers with a total of 59 units and 13.55 acres of space altogether. The Shipton Group, which owns and manages the shopping center required a surveillance solution to cut crime, gather video evidence to dramatically cut slip and fall injury claims, reinforce tenants' health and safety obligations and even improve customer experience to deploy support staff more effectively to tasks and locations around Douglas Court.
Progressive retail management group deploys network video
The Chief Executive Officer of Shipton Group, Mr Clayton Love,
sets the tone for early adoption of new technology wherever it can
be used to drive down costs and deliver real value to the business.
As such Shipton Group has deployed people counting, Automatic
Number Plate Recognition (ANPR) and IP-Surveillance systems in
the Douglas Court Shopping Centre and elsewhere. Douglas Court
has recently deployed a total of 76 network cameras both
covering the car park, as well as the shopping center and service
corridors serving all retail outlets within the center.
Shipton Group sees surveillance as a management tool to not only cut crime, but also to determine customer habits, help manage peak periods and ensure health and safety regulations are being properly observed.
Analog CCTV system failed to deliver results
Prior to deployment of the network system, Douglas Court Shopping Centre had eight analog-based CCTV cameras deployed around the entrances of the shopping center. These were decommissioned during the trial period as the images they were providing were next to useless in terms of identifying individuals caught on cameras.
Slip and fall claims almost eliminated
Ted Nolan, Health, Safety and Security Manager at the Shipton Group. :
"The near elimination of slip and
fall claims and clear drop in shoplifting losses at
Douglas Court, together with more effective policing
of fire escape corridors, all makes for a safer and
ultimately more profitable retail center."
IP-Surveillance offers route to real business benefits
The near elimination of slip and fall claims and drop in shoplifting at Douglas Court Shopping Centre together with more effective policing of all relevant areas makes for a safer and ultimately more profitable retail center.
It is quite clear that having seen the benefits of moving to IP-Surveillance the group is committed on this path and will derive increased benefits with further integration with other intelligent and retail analytics-based systems.
Nomination: The Douglas Court Shopping Centre network surveillance solution is shortlisted for European Retail Solutions Awards 2008 in the category Best Security Solution.
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